Sophie's Spa

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OUR POLICIES


Upon your arrival we request that all cell phones be turned off or placed on silent; for the respect of others who are receiving relaxing services.


Please leave friends and children not receiving services at home for your special time and relaxation.


We accept cash, check, Visa, MasterCard, Discover, and American Express.


Gratuity is not included in any of the services or packages. The customary gratuity for a salon or spa service is 15-20 % at your discretion and may be left by means of credit card, check or cash.


A credit card or gift certificate number must be on file to hold facial, massage, or package appointments until you arrive. No charge will be made on the card until after you receive service. However, if you do not arrive for your appointment or call without a 24 BUSINESS  HOURS cancellation notice, you will be charged for 50% of the scheduled service. ANYONE not showing up for any appointment or not canceling with at least 24 hours notice WILL BE CHARGED 50% of all services scheduled for that time.  ANYONE not showing for ANY appointment scheduled outside of normal business hours will be charged FULL price for the service. (technicians are taking time out of their personal schedules to accommodate the client, and this should be respected.) THERE WILL BE NO EXCEPTIONS! Because of the large wait list, anyone not showing or giving proper 24 business hours notice for Samantha will not be able to schedule with her again in the future.  Vouchers or gift cards will be deducted the fee immediately.


Returned check fee is $35.


Prices may change without notice. WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR UNAUTHORIZED USE OF GIFT CARDS  or vouchers!  Also, there is NO REFUND on gift certificates or gift cards. We are a very small spa, and appointments fill fast!  Our appointment book is open for the entire year, and we are not responsible if all desired times are filled before you try to schedule. 


Please remember to pre-book your next appointment before leaving the spa or salon to enable us to accommodate your wishes.


For your convenience, we do try to do appointment reminders via text or email  the day before your schedule time.


Sophie's Spa reserves the right to shorten a service if guest(s) arrives late.  Foot soak or paraffin dip may be omitted depending upon time.  Full charge of service will still occur.


Any guest under the age of 18 must be accompanied by an adult.


Please add Sophie's Spa to your Facebook page!  Last minute promotions are often announced via our Facebook page.


All products are FINAL sale.


Sophie's Spa will not sell any client information to any third parties.


All therapists operating at Sophie's Spa are independent contractors.  Sophie's Spa and/nor Samantha Klosterman, owner of Sophie's Spa are liable for those independent contractors,  their services, or their products.  All questions or comments regarding services or products provided by those independent therapists should be directed to that individual.